Meet the Team - Cold Harbour Heating and Air Marietta

Meet the Marietta Team Behind Cold Harbour Heating and Air Marietta

When your AC quits in July or your furnace makes a sound it shouldn’t in January, the person who shows up matters as much as the tools in the truck. Our Marietta crew has worked on systems across Cobb County for years, from East Cobb ranches to older homes near the Square. They’re licensed, insured, background-checked, and they show up in uniform with a name you’ll actually recognize on the invoice. More importantly, they work to one written standard, and they hand you a written price before any tool comes out of the bag.

Call (762) 240-5599

Our People

Marcus T. – Lead Technician

Marcus has been turning wrenches on residential HVAC systems for nineteen years, the last seven of them in Marietta and the surrounding Cobb County area. He holds his EPA 608 certification and specializes in diagnosing intermittent AC problems, the kind that only surface when it’s 94 degrees and humid. Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, American Standard; if it’s mounted in a Georgia basement or an attic crawlspace, Marcus has likely worked on it. When he’s not chasing refrigerant pressures, he’s rebuilding a 1972 Chevy C10 in his garage one panel at a time. Ask him about it and you’ll get a five-minute story, but only after the thermostat is reading what it should.

DeShawn R. – Senior Installer

DeShawn leads our AC installation work, which means he’s the one laying out the line sets, setting the condenser pad, and making sure the new system doesn’t just cool the house but drains properly and starts smooth every time. He’s been with Cold Harbour Heating and Air Marietta for six years and has installed everything from 1.5-ton units in tight condo closets to full system changeouts in three-story homes off Johnson Ferry Road. DeShawn takes the manual J load calculation seriously; if a previous system was oversized, he’ll tell you and explain why that mattered. On weekends he tends a vegetable garden that produces more tomatoes than his family can eat, and he’ll occasionally offer a neighbor a bag.

Elena V. – Service Coordinator

Elena is the voice on the other end of (762) 240-5599 when you call at eight in the morning or eleven at night. She’s been answering phones for HVAC operations for over eight years and joined our Marietta team four years ago because she wanted to work somewhere that didn’t hide behind voicemail trees. Elena schedules every appointment inside a specific window, keeps the technicians moving between Powder Springs, Smyrna, Kennesaw, and greater Marietta, and makes sure the written guarantee gets attached to every repair record. She knows most of our repeat customers by first name and remembers whether their dog is friendly. If you call about a no-heat emergency in January, Elena is the one who tells you exactly when someone will be there.

Tommy W. – Apprentice Technician

Tommy joined us two years ago through a local apprenticeship program and is earning his hours toward full certification under Marcus’s supervision. He handles the duct-cleaning jobs, filter checks, coil cleanings, and the hundred other small tasks that keep a system running between major services. Tommy was raised in Marietta and can navigate the backroads from Sandy Plains to Terrell Mill without a map, which matters when a service call runs long and the next one is waiting. His most important training happens on the job: learning how to write up a quote a homeowner can understand, how to leave a property cleaner than he found it, and why the cornhole boards he builds in his spare time have to be perfectly level.

One Standard, Every Job

We don’t hire people who need to unlearn bad habits. Every technician at Cold Harbour Heating and Air Marietta works inside the same written playbook, whether they’re repairing a blower motor or swapping out a condenser. It’s part of what it means to operate as an independent member of the Kingswell network: say the price before the work begins, show up in the window we gave you, leave the place cleaner than we found it, put the guarantee in writing, and come back if the repair fails. That structure keeps a three-person crew and a one-person dispatch desk moving the same direction. Victor Mancini, the owner, will tell you that consistency is not a slogan; it’s the only way a cold harbour works. You build the shelter, you mind the road, and you make sure people are comfortable no matter what the weather does.

Common Questions About Our Marietta Team

Are your technicians employees or subcontractors?

Everyone who shows up to a Cold Harbour Heating and Air Marietta job is an employee, not a subcontractor. They’ve passed background checks, they wear uniforms with our name on them, and they answer to Victor Mancini, who owns the Marietta location. You’ll never meet a stranger at the door who has no connection to the company we run.

Will the same technician come back if my repair needs follow-up work?

Whenever possible, yes. If we can, we’ll send the original technician back. Sometimes scheduling makes that impossible, but the written guarantee travels with the job record, so whichever technician arrives knows exactly what was done, what was charged, and what the 365-Day Done Right Promise covers. If a repair fails within that year, we return and correct the work at no charge. No argument, no re-quoting.

How do I know I’ll get a fair price from your team?

Because the price is handed to you in writing before the work starts. It doesn’t matter which technician arrives, your price is on paper first. That’s a core plank of The Kingswell Way, not a case-by-case courtesy. If you ever look at the written quote and think it’s not right for your budget, you can say no before anything is touched. Call (762) 240-5599 and Elena will walk you through it.

Do you really answer the phone at 2 a.m.?

Yes. A live person answers every call, any hour, any day. No voicemail tree, no call-center script, no “we’ll get back to you Monday.” We answer the phone around the clock, 365 days a year, because an AC failure during a Marietta summer is not a small problem and we don’t pretend it is.

Can I request a specific technician?

You can, and we’ll honor the request when the schedule allows. If DeShawn installed your system, you’re welcome to ask for DeShawn when the system needs service. Repeat customers often build a rapport with one or two technicians, and that’s something we encourage rather than discourage. It keeps the work personal and the accountability real.

Is Victor Mancini actually involved in the business or just a name on the website?

Victor Mancini owns the Marietta location, helps schedule the bigger install jobs, and occasionally rides along on a call to see how the training is holding up. He’s been in HVAC since 2003, when the company was founded, and he’s the one who reviews every written guarantee that leaves the office. You’ll likely meet him at some point if you’ve been a customer long enough.

Are there other Cold Harbour locations in Georgia?

Cold Harbour Heating and Air Marietta is an independently owned and operated member of the Kingswell network alongside thirteen other locations that run to the same written standard. That’s the point of the network: shared standards across the state, not a corporate chain. Each location is owned by the person whose name is on the door.

Written by Victor Mancini, Owner at Cold Harbour Heating and Air Marietta, serving Marietta and the wider Cobb County area since 2003.